Mattersight ® Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral ...

Modern routing platforms reveal how to improve process inefficiencies and align routing policies with long-term plans.

GEORGIA (WRBL)— In less than two weeks, AT&T customers nationally can expect quicker response times when dialing 911. The national telecommunications company is implementing their newest 911 upgrades ...

No audio available for this content. A new routing program from Fleetmatics Group is coming this summer. Fleetmatics Routist is an intelligent routing optimization solution that systematically builds ...

Geneva, Switzerland – 16 September, 2021 – The Mutually Agreed Norms for Routing Security (MANRS) initiative, supported by the Internet Society, today announced a groundbreaking Equipment Vendor ...

This story will appear in the Sept. 12 issue of iTECH, a supplement to Transport Topics. TIMONIUM, Md. — A UPS driver delivers packages to about 120 stops on a typical route, but the number of ...