How to Calculate AHT in BPO | aht formula in bpo | # Viral | #Shorts
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YouTubeMaster of Excel
How to Calculate AHT in BPO | aht formula in bpo | # Viral | #Shorts
Welcome to our tutorial on calculating Average Handling Time (AHT) in a call centre for agent! In this video, we will guide you through the simple formula to find AHT, also known as ACHT (Average Call Handling Time), and explain its importance in measuring the efficiency of your call centre operations. Whether you're a manager looking to ...
4.2K viewsJul 13, 2024
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